The compensation claim of Elite LT Transportation is specified in the Booking Confirmation.

Critical factors for its amount (including reimbursement of expenses to Elite LT Transportation for the arranged transportation service) are:

the chosen vehicle class, the distance, how far in advance the ride is booked, the pick-up time, and the pick-up location.

Additionally, booked special requests, e.g., additional stops, bulky luggage, car seats for children, etc., may cause the price to increase.

After the start of the ride, the driver, the customer, or an authorized guest, can make changes to a ride. The changes could imply a different rate to be paid.

Suppose a ride is spontaneously lengthened (distance or number of hours) according to the customer's or authorized guest's wishes. The basic service (total length or number of hours) will be newly calculated and priced according to the current price structure. For hourly bookings, each additional 30-minute block is considered for invoicing, i.e., the first extra minute will round up a half-hour to ensure more reliable planning.

It is up to the driver's discretion to invoice the additional customer time above the initially agreed booking time.

The price remains unaffected if the distance or number of hours is less than initially booked.

For domestic arrivals on airport/train/bus pick-ups, a waiting time of up to 30 minutes is included in the rate. Then, 60 minutes is included for international arrivals. Any additional time beyond that will be billed as extra time.

The wait time is considered the time after the agreed pick-up time, at which flight/train/bus delays to a deferral of the scheduled pick-up time by the planned period between the expected arrival time and the original pick-up time.

Up to 15 minutes from the agreed pick-up is included in the rate for any other occasion.

Each additional minute of waiting time will be calculated as a flat rate, according to the hourly booking prices and the vehicle category.

Elite LT Transportation drivers must arrive before or at the scheduled start time. However, if the driver is delayed, he/she will have a window of 15 minutes to arrive past the scheduled start time. The ride will be evaluated for a partial or full refund if the driver does not arrive within the allowed window.

The company can seek alternative solutions to avoid impacting customer schedules, such as booking an Uber ride or sub-contracting with another company.

The clock starts and ends at the customer's requested time for hourly bookings. Any additional time will be considered extra and charged at the regular rate plus applicable fees.

Customers can pay for their rides by credit card, cash, Zelle, or Venmo transfer.

Elite LT Transportation provides the customer with the respective invoice electronically via email or text.

Payment is due immediately. When paying by cash, the amount has to be pre-paid.

The customer should request a car or booster seat for children under the "Trip Notes" field. Add a comment by specifying the number of seats required and the age of children to be transported. There will be an extra charge of $25 per seat.

Elite LT Transportation or any of its drivers, or affiliates will not assume any responsibility or will be liable if any of the following situations occur:

- The car or booster seat harms the child because:

a. Was not correctly installed by the parent or driver.

b. There is a malfunction

C. In case of an accident, the seat did not work as intended.

If the customer decides to use our car or booster seat, it is the customer's responsibility to ensure that the chair is installed correctly. The customer could inspect, assist, and/or install the provided seat.

The customer is welcome to bring their seat at no charge. The driver won't be responsible for the seat installation.

If the customer requires the driver to store the car seat(s) away until the customer returns, it can be arranged for a $20 fee per seat.

Elite LT Transportation might charge the customer a fee if the customer, pets, or guests caused damages to the vehicle or property that requires repair or extensive cleaning during the use of the Services. At Elite LT Transportation's sole discretion, the amount of such fee shall be determined based on the type of damage or cleaning and the severity.

In addition to the cost of the repair or cleaning, the customer will be responsible for covering any loss of revenue that Elite LT Transportation will incur for the number of hours and/or days the vehicle has to be cleaned or repaired to meet the expectations of the company standards.

After service, any open containers, bottles, cans, glasses, or similar will be discarded, and customers will not be charged a cleaning fee as it is considered minimal cleaning. Only if there is excessive cleaning, then, the driver will determine the cleaning fee to be collected from the customer.

The cleaning fee may vary depending on how much effort is required to complete it. We will deal with any cleaning related to body fluids (e.g., saliva, mucus, blood, urine, vomit, and similar) with extreme care due to the high risk of infectious diseases. Therefore, the fee would be higher in these cases.

In most cases, the driver will take pictures and share them with the customer and the company. An explanation of the cleaning fee charge will be provided to the customer.

Elite LT Transportation might charge the customer a fee if the customer, pets, or guests caused damages to the vehicle or property that requires repair or extensive cleaning during the use of the Services. At Elite LT Transportation's sole discretion, the amount of such fee shall be determined based on the type of damage or cleaning and the severity.

In addition to the cost of the repair or cleaning, the customer will be responsible for covering any loss of revenue that Elite LT Transportation will incur for the number of hours and/or days the vehicle has to be cleaned or repaired to meet the expectations of the company standards.

Alcoholic drinks are only allowed to be consumed in the car with prior consent from the driver. Based on open container Texas state law, drivers in the back seat can drink. Drinking is not allowed for passengers sitting in the co-pilot seats.

Elite LT Transportation and its drivers would not purchase liquor for minors under any circumstances. Customers are allowed to bring the beverage of their choice. Once service has concluded, we will discard any leftover bottles or cans at no extra cost.

Suppose the customer wants a specific beverage in the vehicle. In that case, we can purchase it for them for an additional fee that would be determined depending on the effort to buy the beverage. The price of the drink plus the fee would be collected upfront from the credit card on file.

The customer will be responsible for any cleaning fees if there is a beverage spill inside the car, regardless of the situation that caused it. Please review the "Cleaning" policy.

As described under the "Passenger Behavior" policy, the consumption of any recreational drug is prohibited at any moment of the service. If the driver notices the consumption of drugs, he/she will notify the customer to discontinue the usage or terminate the service.

The driver can refuse to provide service and cancel the ride with no refund if the customer or their guests are severely intoxicated. Also, it is up to the driver's discretion to deny service if the customer requests to drive one or more than one severely intoxicated guests to another location without the customer being present.

If a customer or one of the guests loses an item, he/she must contact Elite LT Transportation as soon as possible. The chances of finding the lost item will be greater than if it is reported several days later.

Lost and found items will be retained for about two weeks. Past the two-week holding period, we will discard unclaimed items. The customer or guest will cover any cost incurred to return the lost items.

Elite LT Transportation is not responsible or liable for any items left on their vehicles or items the customer claimed as lost during the service. The customer is responsible for their personal belongings. The only exception to this rule is when the customer has booked an hourly rate, the customer is allowed to leave personal belongings inside the vehicle with the driver's consent during the service. If the driver is not notified, he/she will not be responsible for any valuable items left in the vehicle.

For point-to-point transfers that would include a roundtrip, the customer and his guests are not allowed to leave items in the vehicle, or it will be considered an hourly rental. The customer will have to pay the difference.

The customer is responsible for providing accurate information about the number of pieces of luggage and any oversize luggage. In addition, any changes must be communicated to the company as the price and size of the vehicle may change.

The price given in the Booking Confirmation includes the number of pieces of luggage specified on the booking form. Excess luggage not disclosed upon booking could lead to corresponding surcharges or ride cancellation.

The driver reserves the right to refuse the additional pieces of luggage that were not agreed to and can lead to the cancellation of the ride.

The maximum number of pieces of luggage specified for a particular vehicle is estimated based on the size and weight of the bags. These are, therefore, not binding. However, the driver can refuse the additional luggage if they believe they compromise the space and safety conditions for the ride.

Ride cancellations can be made online by calling or texting the Elite LT Transportation business phone number, which is (682) 382-0221

For single trips on Sedans and SUVs: we use a "Flexible" policy for regular and hourly rides. Below is the applicable cancellation policy, including the notice period before the start of a ride:

1. More than 72 hours - A full refund is granted

2. Between 71 hours and 24 hours - an 80% refund is granted

3. Between 23 and 12 hours - a 50% refund is granted

4. Less than 11 hours - No Refund granted

For customers having booked multiple trips: The following cancellation refunds would apply:

1. More than 72 hours - 80% refund is granted

2. Between 71 to 24 hours - a 50% refund is granted

3. Less than 24 hours - No refund is granted.

For trips that were booked with an affiliate (e.g., limos, buses, sprinter), the affiliate cancellation policy will succeed Elite LT’s policy.

Elite LT Transportation offers a flexible option to its clients to reschedule trips if necessary in case of a flight delay or cancellation. Customers can rebook the trip to a different time or date. However, the price of the ride could be affected if there are changes on one of the following:

- Late pick-up (Beyond midnight)

- Early pick up (Between 4 and 7 AM)

- The type of vehicle selected is not available due to conflicting with another trip

Elite LT Transportation will make accommodations to solve any trip delays or cancellations. The customer will be notified if there is a need to incur additional fees or raise the booked price.

It is up to Elite LT Transportation's discretion to grant other refunds outside of what has been outlined in this policy.

Mechanical Breakdown Policy:

Some mechanical parts' lifecycles are hard to predict and they could break down at any moment without no warning. Therefore, Elite LT Transportation is not liable in the event of a mechanical breakdown of a vehicle during a trip. However, the company will make any effort possible to rearrange the trip and accommodate the customer. A refund could apply.

For domestic airport/train/bus pick-ups, a waiting time of up to 30 minutes is included in the rate. For international, a waiting time of 60 minutes is included in the rate.

The wait time is considered the time after the agreed pick-up time, at which flight/train/bus delays lead to a deferral of the scheduled pick-up time by the planned time between the expected arrival time and the original pick-up time.

Regular rides have a 15 minutes courtesy wait time.

Each additional minute of waiting time will be calculated at the hourly booking prices and vehicle category.

Elite LT Transportation drivers must arrive before or at the scheduled start time. However, if the driver is delayed, the driver will have a window of 15 minutes to arrive past the scheduled start time. The ride will be evaluated for a partial or full refund if the driver does not arrive within the allowed window.

The company can seek alternative solutions to avoid impacting customer schedules, such as booking an Uber ride or sub-contracting with another company.

The clock starts and ends at the customer's requested time for hourly bookings. Any additional time will be considered extra and charged at the regular rate plus applicable fees.

Special requests, e.g., additional stops, bulky luggage, car seats for children, etc., may cause the price to increase.

After starting the ride, the driver, customer, and authorized guest can change the service. Any distance or extra time will be added to the initially agreed price and charged to the approved payment method.

In case of a no-show without the appropriate cancellation notice, the customer loses their entitlement to a refund.

A ride is considered a no-show if the customer, or guest, has not shown up without cancellation within 15 minutes after the agreed pick-up time at the agreed pick-up location. If a customer does not show up, the ride must be paid in full, whereas possible surcharges for waiting time do not apply.

Exclusions apply to this policy when the driver, customer, or guests have agreed on a later pick-up time. In addition, possible surcharges for waiting time have to be paid.

The following behavioral standards apply to the customer when traveling with Elite LT Transportation:

During the ride, all guests must follow the regulations that apply to the relevant Road Traffic Act, especially the seatbelt regulations. In addition, guests must follow any instructions given by the driver. It is the responsibility of the driver to ensure a safe ride. Therefore, guests are prohibited from opening doors while driving, throwing objects from the vehicle, sticking body parts out of the car, or shouting.

If the passengers or passenger does not follow the outline policies, the driver can be denied boarding the vehicle. The driver can terminate the ride if the customer or any of its guests is unwilling to cooperate and follow the guidelines and policies described. to end the ride.

Vehicle features and devices are available upon customer or guest's request.

Smoking cigarettes, tobacco, and recreational drugs are prohibited in the vehicle. If the customer, or guest, ignores this, they are liable to pay the cost of cleaning the car and compensate for the loss of business due to the vehicle's downtime.

Vape or e-cigarretes are discourraged. However, the driver can consent to their usage if it is not a strong or penetrating scent/odor that could impair the driver.

The consumption of food is discouraged. However, it is up to the driver's discretion. The customer will be responsible if there is a food spill inside the car, regardless of the situation that caused it.

Alcoholic drinks are only allowed to be consumed in the car with prior consent. See "Cleaning" and "Drugs & Alcohol" policies.

It is up to the driver's discretion to determine if the pick-up and/or drop-off locations are safe. In case of safety is not guaranteed, the driver will make arrangements with the customer to choose a new pick-up and/or drop-off location.

Good drop-off and pick-up locations will be pre-arranged for concerts, sports games, fairs, and similar events. However, the driver can change the meeting point for circumstances outside the driver's control. If there is a need to change the meeting point, the driver would be responsible for notifying the customer and guests about the change of location.

These changes would not incur any additional cost.

If the customer switches the drop-off or picked-up location and it is 5 miles or more from the initially provided address, we will recalculate the trip, and any excess in price will be added to the customer fare.

The customer is responsible for providing accurate information about the number of passengers. In addition, any changes must be communicated to the company as the price and size of the vehicle may change.

The price given in the Booking Confirmation includes the number of passengers specified on the booking form. Excess of passengers not disclosed upon booking could lead to corresponding surcharges or ride cancellation.

The driver reserves the right to refuse the additional passengers that were not agreed to and can lead to the cancellation of the ride.

The maximum number of guests specified for a particular vehicle is an estimate based on factors such as the size and weight of guests. These are, therefore, not binding. The driver can refuse the additional guests if they believe they compromise the space and safety conditions for the ride.

The company/driver reserves the right to refuse the carriage of pets which were not agreed to. This policy applies to pets not in a closed and suitable transport box.

Smoking cigarettes, tobacco, and recreational drugs are prohibited in any vehicle. If the customer, or guest, ignores this, they are liable to pay the cost of cleaning the car and compensate for the loss of business due to the vehicle's downtime.

Vape or e-cigarretes are discourraged. However, the driver can consent to their usage if it is not a strong or penetrating scent/odor that could impair the driver.

The customer is responsible for providing the accurate address, number of guests, pieces of luggage, additional stops, and any other relevant detail at the time of booking. Therefore, any changes could result in additional charges. Also, the customer is responsible for informing the driver about any changes on his/her travel itinerary that will change the pick-up time and/or date. As stated on the "Wait Times" and "Billing" policies, if the driver is not informed of any changes, he/she will enforce these policies, resulting in additional charges or cancellations with no refunds.

Elite LT Transportation could honor a partial or full-service refund in extreme circumstances.